Conflict Management and De-escalation for Transit Drivers and Supervisors

Conflict Management and De-escalation for Transit Drivers and Supervisors

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With appreciation, CTAA thanks the New Mexico Department of Transportation (Transit and Rail Division), for providing transit agencies in every state with free access to this course.
We also thank Ream Lazaro, long time nationally recognized transit industry safety, security and training expert.

Agenda:
  • The Risk
  • De-escalation Strategies 
  • SIgns of Escalating Conflict
  • Responding to Danger
  • Review of Key Points